Shipping policy
Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Estimates
We offer reliable and affordable shipping options for all our customers.
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
- International Shipping: 7-14 business days (depending on destination)
Shipping rates are calculated at checkout based on your location and selected shipping method.
Shipping Destinations
We currently ship to:
✅ United States
✅ Canada
✅ United Kingdom
✅ Australia
✅ Selected international locations
If your country is not listed, please contact us for shipping availability.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order through our tracking page or the carrier's website.
Delays & Issues
- Shipping times may be affected by external factors such as customs processing, weather conditions, or carrier delays.
- If your order is delayed beyond the estimated timeframe, please contact us at support@ondaumpet.com for assistance.
Lost or Damaged Packages
- If your package is lost in transit, please contact us so we can assist in locating it.
- If your item arrives damaged, please provide photos of the damage and reach out within 48 hours of delivery for a replacement or refund.
Returns & Refunds
For information on returns and refunds, please visit our Return Policy.
For any further questions or concerns, feel free to contact our support team at support@ondaumpet.com.